Survival Tools Pty Ltd (ACN 647 286 842)
Version 2 | Effective 20 October 2026
Introduction
In this Privacy Policy, ‘us’, ‘we’ or ‘our’ means Survival Tools Pty Ltd (ACN 647 286 842), the operator of the Tools™ Platform (Platform), a software-as-a-service solution for the building and construction industry.
We are committed to respecting your privacy. This Privacy Policy explains how we collect, use, hold and disclose your personal information when you access or use the Platform or interact with us.
We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). You can download the APPs from the Office of the Australian Information Commissioner (OAIC) at
https://www.oaic.gov.au/privacy/australian-privacy-principles
We may update this Privacy Policy from time to time by publishing a revised version on our website. We encourage you to check our website periodically to ensure you are aware of the current version. Continued use of the Platform after a change is published constitutes acceptance of the updated Policy.
What is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true or the opinion is well-founded, and whether or not the information is recorded in a material form.
We do not collect sensitive information (such as health, criminal record or biometric information) through the Platform.
Information We Collect
Depending on how you use the Platform, we may collect the following types of personal information:
Account and identity information: your name, email address, phone number, job title, and the organisation you represent when you register for or use the Platform.
Subscription and billing information: billing contact details, invoice history, and payment method details (note: payment card data is processed by our payment processor and is not stored on our systems).
Platform usage data: information about how you use the Platform, including log data, pages or features accessed, session duration, and actions taken within your workspace.
Device and technical data: IP address, browser type and version, device type, operating system, and connection information, collected automatically when you access the Platform.
Communications and support: the content of messages you send us through support channels, feedback submissions, or correspondence.
Team and workspace content: information you or your team creates, uploads or stores within your workspace on the Platform as part of using our services (End User Content).
We do not intentionally collect personal information about individuals under 18 years of age.
How We Collect Personal Information
We collect personal information:
- directly from you, when you register an account, subscribe to the Platform, correspond with us or use Platform features;
- automatically, through cookies, log files and similar technologies when you access the Platform (see Cookies below); and
- from the organisation (Team Owner) that has set up a workspace on the Platform that you access as an End User, to the extent that organisation provides your details to us.
Why We Collect and Use Personal Information
We collect, hold and use personal information to:
- provide, operate and maintain the Platform and the services delivered through it;
- create and manage your account and respond to your enquiries and support requests;
- process subscription payments and manage our commercial relationship with you or your organisation;
- improve, protect and optimise the Platform, including through analytics and research;
- send you service, security and administrative notices (these are not optional while you hold an account);
- send you marketing and promotional information about our services, where you have consented or we are otherwise permitted to do so (you may opt out at any time — see Direct Marketing below); and
- comply with our legal obligations and enforce our agreements.
Automated Decision-Making
The Platform uses automated processes and features to assist users in managing information, including features that use computer-assisted analysis. Where any such feature is used to generate an output that is, or that substantially and directly contributes to, a decision that could significantly affect your interests, we will describe how your personal information is used in that process.
This section will be updated ahead of 10 December 2026, when new transparency obligations under APP 1.7 (inserted by the Privacy and Other Legislation Amendment Act 2024 (Cth)) commence, to include the additional detail required by law. If you have questions about any specific automated feature in the meantime, please contact us using the details below.
Direct Marketing
We may send you marketing and promotional communications about our services and products. This may take the form of emails or other electronic messages, in accordance with the Spam Act 2003 (Cth) and the Privacy Act.
You may opt out of receiving marketing communications at any time by using the unsubscribe link in any marketing email or by contacting us using the details at the end of this Policy. We will process opt-out requests promptly.
We will not disclose your personal information to any third party for the purpose of that third party sending you direct marketing communications.
Disclosure of Personal Information
We may disclose your personal information to third parties for the purposes described in this Policy, including to:
- our employees, officers and related bodies corporate (including Survival IP Pty Ltd (ACN 641 920 934)), where necessary to operate the Platform or our business;
- third-party service providers that assist us in operating the Platform, including hosting, payment processing, analytics and customer support providers (see Hosting and Sub-Processors below);
- professional advisers, including lawyers, accountants and auditors, on a need-to-know basis and subject to confidentiality obligations;
- any person or entity to whom our business or assets (or any part of them) are transferred, as part of a business restructure, sale or merger; and
- government agencies, regulatory bodies and law enforcement agencies, where required or authorised by law.
We will not otherwise sell or disclose your personal information to third parties without your consent, except as described in this Policy or as required by law.
Hosting and Sub-Processors
Your personal information is stored on servers located in the Sydney, Australia region. We do not currently transfer your personal information outside Australia.
We use a small number of trusted third-party service providers to help us deliver the Platform (sub-processors), including for payment processing and analytics. Each sub-processor is contractually required to handle personal information in a manner consistent with this Policy and applicable Australian privacy law. If you would like further information about our current sub-processors, please contact us using the details below.
If in the future we need to disclose personal information to a recipient outside Australia, we will take reasonable steps to ensure that the overseas recipient handles that information consistently with the APPs, and we will update this Policy to describe the relevant countries.
Data Retention
We retain personal information for as long as it is needed for the purpose for which it was collected, or as required by law.
Where you or your organisation terminates a subscription to the Platform, we will hold End User Content for a period of 30 days following the termination date, during which it may be retrieved. After that period, End User Content will be deleted or de-identified in accordance with our data destruction procedures, unless we are required by law to retain it.
Account information and records of transactions may be retained for longer periods to the extent required by law (for example, financial records under the Corporations Act 2001 (Cth)).
Cookies and Tracking Technologies
When you access the Platform, we may use cookies and similar technologies (such as session tokens and web beacons) to:
- authenticate you and maintain your session;
- remember your preferences and settings; and
- collect analytics data about how the Platform is used, to help us improve it.
Cookies are small files stored on your device. You can disable cookies through your browser settings, but some features of the Platform may not function correctly if you do so.
Where a cookie is linked to your account, we treat any information collected by that cookie as personal information and handle it consistently with this Policy.
Security
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These include access controls, encryption in transit, and regular security monitoring.
However, no system is completely secure, and we cannot guarantee the security of information transmitted to or from the Platform over the internet.
Data Breaches
We are subject to the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act. If we experience an eligible data breach that is likely to result in serious harm to one or more individuals, we will notify the OAIC and, where practicable, affected individuals, as soon as practicable.
Links to Third-Party Websites
The Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information to them.
Accessing and Correcting Your Information
You have the right to access the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact our Information Officer using the details below.
We will respond to access and correction requests within a reasonable time. In some circumstances we may be unable to provide access to all information we hold (for example, where doing so would affect the privacy of another individual), and we will explain why if that is the case. We may need to verify your identity before fulfilling a request.
Complaints
If you believe we have handled your personal information in breach of the Privacy Act, or you wish to make a complaint, please contact our Information Officer using the details below with your name, contact details, and a description of your complaint. We will acknowledge your complaint and respond within a reasonable time.
If you are not satisfied with how we handle your complaint, you may refer the matter to the OAIC:
Office of the Australian Information Commissioner
Phone: 1300 363 992
GPO Box 5218, Sydney NSW 2001
Your Statutory Rights
Nothing in this Privacy Policy limits, excludes or modifies any right, guarantee or remedy you have under the Privacy Act or any other applicable legislation that cannot lawfully be limited, excluded or modified.
Contact Us
For questions about this Privacy Policy, or to access, correct or complain about the handling of your personal information, please contact:
Information Officer
Survival Tools Pty Ltd
buildingtools.co
